Marketing On-trade

Threshold’s dedicated helpline for hospitality staff

Hospitality staff no longer be working and who may be worried about their ability to pay rent have been given a port of call thanks to the recent €1.5 million Guinness Fund.
Threshold's service is being financed as part of the €1.5 million Guinness Fund announced recently.

Threshold’s service is being financed as part of the €1.5 million Guinness Fund announced recently.

The national housing charity Threshold, the only specialist information, advice and advocacy service for people renting, recently announced the establishment of a dedicated freephone helpline to support workers who may be struggling to pay their rent or mortgage.

The service is being financed as part of the €1.5 million Guinness Fund announced recently. It will provide tailored advice to those worried about their ability to pay rent as a result of the current situation.

The service will ensure that anyone whose income has been impacted as a result of Covid-19 can get access to advice and guidance regarding their tenancy, including negotiation with landlords – which is especially relevant in the context of rapidly changing social welfare entitlements and rental laws and policies.

“As the only charity in Ireland specialising in the private rented sector, we advise and assist tenants across the range of issues, mediating and negotiating with landlords, ensuring renters get access to housing supports and protecting tenancies,” explained Threshold Chief Executive John-Mark McCafferty, “During this difficult time, we know that people are very worried and anxious. Threshold is committed to help and advise people who have recently lost jobs or working hours, have lost income as a result and who are concerned about paying rent and holding onto their rented homes.

“Guinness’s support for Threshold’s work through the dedicated freephone helpline is much needed, hugely appreciated and is a great example of services and businesses working together to best help those most in need.

“As a charity we’re dependent on the generosity of others and in this regard, we’re incredibly grateful for Guinness’s support. This means that we have the ability to advise and assist the growing number of people who rent and who are affected by the Covid-19 crisis.”

The helpline is available through a new freephone number, 1800 77 88 99, or via e-mail on, operating Monday to Friday, 9am to 5pm, for a two month period.

Further details are available on




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